Updated Oct. 25 2016
At the California Grand Casino, our mission is to provide our customers with a first-class casino facility that provides superior customer service and quality amenities to our guests. We value your patronage and are committed to protecting your personal privacy.
Personal Information Collection and Use
Personal information is information about you through which you can be identified, including your name, date of birth, postal address, zip code, e-mail address, telephone number, fax number, gender, and other information that you voluntarily provide. California Grand Casino collects personal information when you: (a) provide us with your contact information, (b) join our mailing list, (c) register for one of our tournament events, (d) register for promotions or sweepstakes, (e) use casino services, (f) provide identification scanned on the casino floor, or (g) register under a problem gambling program. Once you register with us or provide us information for any of these services, we collect information about you and your transactions to customize your experience as you use our services. California Grand Casino may use the information collected by us: (1) to respond to your inquiries; (2) for marketing purposes, including, but not limited to, providing you with e-mail or twitter notification of future California Grand Casino events and products that may be of interest to you; (3) to process and fulfill on-line tournament registrations; (4) to organize and facilitate special events; (5) to process and fulfill transactions or make offers; (6) to respond to complaints and other communications; and (7) for demographic purposes. You may request that California Grand Casino not collect your personal information by opting out. Opting-out will not prevent your Personal Information from being used for non-marketing purposes.
We do not sell, rent or share your personal information with other persons or non-affiliated companies, except to provide products or services you have requested or under the following circumstances: (a) to respond to subpoenas, court order, legal process or to exercise our legal rights or defend against legal claims; (b) to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to any person’s personal safety, (c) or as otherwise required by law or regulation, or to cooperate with law enforcement or regulators in an on-going investigation.
We may share your personal information with select affiliates, including our third-party, website developer and our third party, on-line affiliates. Affiliates may only use personal information for the purpose of providing you with information about California Grand Casino events and services, and our offers. Affiliates are not allowed to use any information provided in serving our customers to be sold, rented or given to any other company.
We do have video and audio surveillance in and outside our facility. We do not use customer images for commercial use unless we have obtained consent, we have posted notice that at certain times we are filming commercials or recording images for advertising and persons present may be imaged, or unless the use is inadvertent.
General Information Collection and Use
General information is information about you or your activities through which you cannot be identified. When you use the Internet, your web browser or client software may transmit certain information to the servers that host the websites you visit. The information may include the unique number assigned to your server or Internet connection, your geographic location, and your movement within the website including what pages you look at and what information you download. When you visit our website our servers collect such general information. We use this general information to generate aggregate statistics about visitors to our website. In situations where it is possible to do so, General Information may be linked to Personal Information.
Underage Persons (Under 21)
Persons under the age of 21 are not permitted in our establishment. If you are under the age of 21, we ask that you do not provide any Personal Information to us or follow us on social media.
We encourage our customers to “Play Responsibly.” While most individuals gamble for entertainment purposes, some individuals may develop a gambling problem. California Grand Casino offers a Voluntary Self-Restriction program with materials available in our Casino. Individuals who sign up for this program will not receive any marketing materials or information about products or services during their self-exclusion period. We also participate in the state-wide self-exclusion program. More information can be found in our Casino, by calling 1-800-Gambler, or at the Office of Problem Gambling website: http://problemgambling.ca.gov/ccpgwebsite/default.aspx
California Grand Casino has security measures in place to protect against the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.
Your privacy is important to California Grand Casino. If you do not want us to provide you with marketing information, you can “opt-out” from emails we send or by writing to us at:
California Grand Casino
5988 Pacheco Blvd., Pacheco, CA 95443
Although you may request to opt-out of sharing personal information with our business partners for marketing purposes, we may disclose personal information to our business partners and other third parties for the following purposes:
(1) if you sign-up for our Responsible Gaming Program;
(2) for non-marketing purposes, such as processing and fulfilling registrations, reservations or purchases;
(3) in connection with a business transaction involving a sale, purchase, reorganization, or transfer to a third party of any of the assets of the California Grand Casino or California Grand Casino website;
(4) to comply with a court order, subpoena, search warrant or other valid legal process;
(5) to comply with legal, regulatory or administrative requirements of any governmental authorities;
(6) to protect and defend the California Grand Casino, its subsidiaries and affiliates, and all of their officers, directors, employees, attorneys and agents in connection with any legal action, claim or dispute;
(7) to satisfy any contractual obligation to indemnify our contractors, business partners or other third parties in connection with any legal action, claim or dispute;
(8) to prevent imminent physical harm or threats to public safety;
(9) to third-party vendors that California Grand Casino may use to perform functions on its behalf, such as companies that process credit card transactions;
(10) to prevent fraud; and
(11) to engage in debt collection.
When we provide personal information to our business partners and other third parties for such purposes, we require them (to the extent feasible) to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided to them.
California Grand Casino
5988 Pacheco Blvd., Pacheco, CA 95443
Revisions to This Policy
California Grand Casino reserves the right to revise, amend, or modify this policy at any time and in any manner. Any revision, amendment, or modification will be posted on our website.
Rev. October 25, 2016